If you’re like many business owners, you want to provide the best service to your customers, make it easier on your employees, and keep costs down. In most cases, that requires a revamp of the entire structure of the company, but it doesn’t have to be that difficult. Automotive repair software can take some of the pressure off of you and your employees, doesn’t have to cost a lot, and can ensure that everything runs smoothly.
Have you ever gone to a shop where they wrote something like “replaced thermostat” or “replaced engine” and quoted a price? If you have, you were probably extremely upset because nothing was itemized and you had no information. Customers in today’s world have information at their fingertips, so it doesn’t make sense to give them a bill with a few words scribbled on it. Instead, you want to list everything you do, including labor. It will save you from disputes and headaches in the future, and can help you keep your customers.
As the owner, you are required to keep track of everything. Automotive repair software can help you because you and your employees can write detailed descriptions of what was done and when. You can save it to use later for generating reports or to forecast future needs (staffing, product, etc.) You may also have an uncluttered desk and will be able to keep track of incoming, current, and past work. For example, if two people come in at the same time and you only have one mechanic, the first person you help should be the first person to leave. Otherwise, they may be frustrated that they’ve had to wait when they were served first.
You may even be able to email invoices to customers or use your automotive repair software in conjunction with an app to make things more tech-savvy. Visit eGenuity.com to know more.