Inertia can be a powerful force. This can be a positive thing, as when effective, business-enhancing procedures become institutional habits, ensuring that ventures can rely on them through good times and bad. It can also lead to missed opportunities, as comfort with the old ways leads decision-makers to fail to notice the advantages of new ones. Some small businesses, for example, have fallen into a rut with regard to telephony, and have failed to see the incredible advantages that Voice-over-Internet Protocol solutions can offer over traditional ones.

Luckily, a wide range of business VoIP service providers stand ready to point out the real benefits of such opportunities. Companies like Veritivity offer a full range of advisory and functional services and are capable of taking businesses through every step of the transition to VoIP-supplied telephony systems.

These consultations normally start with an assessment of a particular operation’s service requirements and existing infrastructure. In some cases, a successful VoIP deployment will require an upgrading of present Internet connections, although this is becoming relatively rare. Speed-testing equipment and other resources can help to calculate whether this will be an issue, so that a realistic idea of the transitional costs can be better established up front.

Curt Burnside is the Chief Cloud Officer at Veritivity and has extensive experience walking small business customers through the remaining steps, as well. A business VoIP service providers consultation at Veritivity normally proceeds thereafter to issues of physical equipment selection, as these decisions can again easily affect the budgetary requirements and eventual capacity of a new VoIP system.

Businesses will also need to decide at this time whether they wish to host their own PBX functionality or leave this to third-party providers. The latter approach tends to result in greater flexibility, and often costs less as well, as these providers enjoy formidable economies of scale when it comes to providing this function.

Businesses determined to retain their own in-house PBX functionality despite making the switch to VoIP will naturally need to expect to pay somewhat more up-front, as this requires more in the way of equipment than the alternative. In either case, expert VoIP consultants can help to ensure that the switchover carries with it all of the reliability that people have come to expect from traditional phone lines.

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